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  1. Through speaking with customers I hear lots about different buying experiences with different companies. There are some companies that buy in bulk and sell cheap, they often seem to lack any after sales service. I have today just been to a customer that has had their first power chair delivered to them, I was asked to go and help with it just a few days after it was delivered! The 'Engineered Delivery' that the customer paid extra for was not done as it should be. The delivery man was unable to bend down to adjust anything so basically just delivered it to a 90 year old man and left it there. I had to adjust the seat height and arm rests so they could sit in it comfortably and safely. It can be dangerous if the seat is not set at the correct height as it can affect the blood circulation so I adjusted it to the correct height. The same company delivered a scooter to a customer I went to yesterday, again not any real set up done, I am told the man was 'huffing and puffing' and in the end the customer just said leave. Some of these companies only offer a six month warranty on the batteries even though most battery manufacturers give a 12 month warranty on them. When you go to the showroom they will always try to sell you the extras like insurance and breakdown cover. Be aware that the breakdown cover is just recovery of the product and does not include a repair and can only be used in some cases 3 times. You can save yourself in excess of 350 pounds by not taking that cover as most taxi companies now have vehicles that will take a scooter or chair in the back. Many customers that have broken down tell me how nice and helpful people have been when they have broken down, many have kept the broken down scooter safely until I can get there and the customer got a taxi home or a lift. So when you buy cheap you often pay more in other costs and get little aftercare. I know of one customer who had to wait 2 weeks for the engineers to visit then another 2 weeks for them to replace the batteries that were faulty - 1 month in total with no scooter that was only a few months old. Many large companies do not have local engineers so they have to travel a long way. 

    It is good to support small local businesses like mine, you will get a better service overall. Whilst I cannot match some prices advertised by large companies I can provide new equipment and most importantly set it up and provide you with a great service!

  2. Mobility scooter batteries are one of the most important parts on your scooter so it makes sense to fit good ones that will last.  I know for many the first thing they do is look online for cheap batteries, I see them on sites like Ebay and Amazon so cheap. You find the cheapest and then read reviews and feedback and that looks ok so you may buy them. Most reviews are left shortly after purchasing them when they are working as they should, if people wrote a review 6 - 12 months after buying them it would be totally different! I am not going to name the company but they sell very cheap batteries and I have replaced so many of them that are only 6 - 12 months old. I replaced a set this week that were only 6 months old, as the customer purchased the scooter from a third party they do not have a receipt as they should be under warranty. I looked on ebay and they were 45 pounds, I fitted a set of MK for 60 pounds. The MK batteries will last at least 3 years if looked after properly compared to 6 - 12 months for the cheap ones so you are not saving any money by fitting cheap batteries! This is just an example of one incident, there have been many and the price difference will depend on the size of the batteries. I often find MK batteries that are 5 years old and still working and recently replaced a set that were 17 years old! 17 years is unusual but it is true. I will happily fit whatever batteries you choose but will reccomend MK as they are well known worldwide for their quality.  There would be more profit in me fitting cheap batteries but I don't as I have a conscience and want my customers to get value for money. 

    Please note the pound sign symbol does not seem to work on my computer at the moment hence I used the word instead!